At Sparkle Gems Global Inc, your satisfaction is our top priority. We want you to love your jewelry, and we're committed to ensuring a smooth return or exchange process if you're not completely satisfied with your purchase.
14-Day Return and Exchange Period
You have a 14-day window from the date of delivery to request a return or exchange. This allows you time to carefully inspect your item and decide if it's the perfect fit for you.
Conditions for Returns and Exchanges
Original Condition: To be eligible for a return or exchange, the item must be in its original, unworn condition with all tags and packaging intact. We understand that trying on your jewelry is important, but please handle it with care.
Responsibility for Shipping Costs: Please note that the buyer is responsible for the cost of return shipping. However, if the return is due to an error on our part, we will cover the return shipping costs.
Loss in Value: If the item is returned in a condition that results in a loss in value, we may deduct the amount of the loss from the refund. Please ensure that the item is returned in its original condition.
We apply the same return and exchange policy to both gold and silver jewelry. We believe in providing consistent, fair, and transparent policies for all our customers. Your satisfaction matters to us, regardless of the material. If you have any questions or concerns about our return and exchange policy, please feel free to contact us at firstname.lastname@example.org, and we will be happy to assist you.